Knowledge Base

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Knowledge Base

FAQs

FAQs

Quick hit questions we hear a lot.

General

How much does Intelligems cost?

What types of tests can I run with Intelligems?

What eCommerce platforms does Intelligems integrate with?

Is price testing safe for my store?

What will my Shopify Orders Look Like?

Does Intelligems work with multiple currencies?

How do I uninstall Intelligems?

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Onboarding

How long does Intelligems take to set up?

Why does Intelligems need Collaborator Access?

Integrations

Does Intelligems work with subscription softwares like Recharge?

What should I do with my Google Shopping Feed during a price test?

All Test Types

What kind of test should I start with?

Can I run multiple tests at once?

How long does it take to run a test?

How does the test progress bar work, and do I need to let my test run to 100%?

I need to edit something in my live test - how do I do that?

How does Intelligems handle customers who switch devices?

How do I exclude returning customers from tests?

Can I remove the Intelligems script once my test is complete?

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Price Testing

Do I need to duplicate products to run a price test and does it happen automatically?

What will duplicate products look like in Shopify and how can I find them?

Can I delete duplicate products once a pricing test is over?

Can I have multiple products in the same test?

What additional steps do I need to take if I use another software to manage product prices?

Why is the discount showing on ShopPay checkout?

I'm in Preview Mode to QA my Price Test, but when I add a test product to cart, the price is incorrect. What's wrong?

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Analytics

Can I export the data from an Intelligems test?

My test is live! Why can't I see any analytics yet?

How can I remove huge outlier orders from the analytics?

Can I view results for just a specific product or category?

Are orders reported if the visitor completes any checkout, or only a checkout that includes test products?

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